The Parent Portal and Parent App allow parents to manage their child’s school activities, including registration for clubs, payments, and monitoring attendance and progress. Access is available only for schools using the Arbor Management Information System. Parents can download the app, enable notifications, and log in using their email and password. The article provides detailed instructions for downloading, logging in, and troubleshooting issues.
The Parent Portal and Parent App let parents register their child for a club or trip, book parents evening slots, and manage payments all from their phone or computer. Parents can also check in on their child’s attendance, behaviour and progress.
Arbor is only for parents at schools using the Arbor Management Information System (MIS), who have enabled the Parent Portal. If you’re not sure whether this applies to you, we recommend contacting your school’s office.
If you are having difficulty using Arbor, please contact your school. Please do not contact Arbor directly.
What is the Parent App?
The Arbor App allows you to receive the latest messages from your child’s school, book parent/guardian consultation slots, track your child’s attendance and update the information that we hold about both you and your child, including consents. (NOTE: not all Arbor functions will necessarily be used by your school).
Download for IOS (Apple iPhone / iPad)
Download for Android (Google Play store)
Use the email address your child(ren)’s school has on their system for you, and if you haven’t been provided with a password, or simply can’t remember it, then click the ‘Forgotten your password?’ link on your login page to have a reset password email sent to you. *You don’t need to contact your school for a new password*.
How do I get started with the Parent App?
Downloading the Parent App
Go to your Play store and search for ‘Arbor’. Click the top option.
Click Install to download the Parent App. Once it has installed, click Open.
Go to your App Store and search ‘Arbor’. Click the top option. Click Get to download the Parent App.
Enabling push notifications
You can turn Push Notifications on or off at any time by going to your Settings on your phone. For example, on a Samsung Galaxy S8, go to Settings > Apps > Arbor > Notifications.
Tap the slider to turn Push Notifications on and manage your settings.
When you download the Parent App, you will receive a prompt to receive notifications from Arbor. Make sure you select Allow to enable your school to send you push notifications. This will ensure you receive a notification when you have a new In-app message.
If you select Don’t Allow, you can turn Push Notifications back on at any time by going to your Settings on your phone. For example, on an iPhone SE, go to Settings > Arbor > Notifications.
Tap the slider to turn push notifications on and manage your settings. We recommend setting you banner style to Permanent, so it doesn’t disappear.
If you are experiencing issues at this stage, click on the troubleshooter guide below for help:
IMPORTANT: Please allow notifications when installing the app. The notifications will alert you when you receive a message from the school.
The following guides will help you get the most from the Arbor App (note that your child’s school may have disabled some of the features).